Here are answers to frequently asked questions. If you still need assistance, please call 800-390-9707.
  • How do I place an order and is my credit card secure?
  • How much is the shipping and handling charge?
  • What is the Check Policy?
  • Prices and availability?
  • What do I do if I have a Tax ID number?
  • What is the Return Policy?

    1. How do I place an order?

    (A) ORDER ONLINE: Shop with confidence using our completely SECURE site through Thawte. Telebrandswholesale.com uses the latest encryption technology. This means your credit card information is safe and is protected. Sorry, no phone orders.

    (B) ORDER BY CHECK OR MONEY ORDER: Upon receipt of your check, we may wait up to 21 days for the check to clear before we can ship your order. For faster shipping, we suggest you pay by cashier's check or money order. Send your payment for the total amount (be sure to include shipping/handling costs) in US dollars only to:

    Telebrands Internet Wholesale
    79 Two Bridges Road
    Fairfield, NJ 07004

    Please make your check or money order payable to
    Telebrands Wholesale

    2. How much is the shipping and handling charge?

    The zoning chart below shows your mailing zone based on zip code. S&H is determined by the mailing zone and weight of carton. To get exact S&H, refer to the shipping calculator image wholesale-shipping-clculator located next to the order button of each product.

    ZIP Code
    Prefix

    Zone
    ZIP Code
    Prefix

    Zone
    ZIP Code
    Prefix

    Zone
    ZIP Code
    Prefix

    Zone
    005..212 8 506..507 7 700..701 7 864 3
    214..268 8 508 6 703..708 7 865 4
    270..342 8 509 7 710..711 6 870..872 5
    344 8 510..516 6 712..714 7 873..874 4
    346..347 8 520..528 7 716..717 7 875 5
    349 8 530..532 7 718 6 877..885 5
    350..352 7 534..535 7 719..725 7 889..891 3*
    354..359 7 537..567 7 726..727 6 893 4*
    360..364 8 570..577 6 728 7 894..895 4
    365..366 7 580..581 6 729..731 6 897..898 4
    367..368 8 582 7 733..738 6 900..908 1*
    369..372 7 583..588 6 739 5 910..918 1*
    373..374 8 590..591 5 740..741 6 919..921 2*
    375 7 592..593 6 743..768 6 922..928 1*
    376..379 8 594 5 769 5 930 1*
    380..384 7 595 6 770..775 6 931..935 2*
    385 8 596..599 5 776..777 7 936..939 3
    386..397 7 600..620 7 778..789 6 940..949 4
    398..418 8 622..639 7 790..791 5 950..953 3
    420..424 7 640..642 6 792 6 954..966 4
    425..427 8 644..649 6 793..794 5 967..969 8
    430..459 8 650..653 7 795..796 6 970..974 5
    460..466 7 654..658 6 797..816 5 975..976 4
    467..468 8 660..676 6 820..838 5 977..986 5
    469 7 677 5 840..847 4 988..994 5
    470..473 8 678 6 850 4 995..997 8
    474..479 7 679 5 852..853 4 998..999 7
    480..497 8 680..681 6 855..857 4
    498..504 7 683..692 6 859..860 4
    505 6 693 5 863 4

    *Indicates zones eligible for Parcel Post Intra-BMC (bulk mail center) rates.

    3. What is the Check Policy?

    Please make your check or money order payable to:
    Telebrands

    Checks are accepted only upon the condition that customer agrees if any check is returned unpaid, Telebrands Wholesale may then debit customer's checking account for the amount of the check, plus a processing fee (and any other applicable fees), as permitted by state law.

    4. Prices and availability?

    Prices shown and availability are subject to change without notice. If prices should change, we will process your order and notify you of any difference. We cannot be responsible for typographical errors. Ordinarily orders are shipped within one week of receipt.

    5. What do I do if I have a Tax ID Number?

    If you have a Sales Tax ID Number, taxes can be waived in the States of New Jersey and California. Just fax our Customer Service office at 973-244-9405 to relay your DBA or Tax License Number.

    6. What is the return policy?

    Return Authorization (RA) labels for a full refund can be given to customers only if product is defective, or you have received the wrong product. To receive an RA, you must call Customer Service within 24 hours of receiving your order. If you refuse delivery, you must contact customer support at once at 800-390-9707. Once the merchandise is received by our warehouse, a credit memo will be issued to our accounting department to issue a credit. Customers will be responsible for a 15% restocking fee for all other returned or refused orders. We're sorry we cannot reimburse any shipping and handling.
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