(1) ORDER ONLINE: Shop with
confidence using our
completely SECURE site through Thawte. Telebrandswholesale.com
uses the latest encryption technology. This means your credit card
information is safe and is protected. Sorry, no phone orders.
(2) ORDER BY CHECK OR MONEY ORDER: Upon receipt of your check, we may wait up to 21 days for the check to clear
before we can ship your order. For faster shipping, we suggest you pay by
cashier's check or money order. Send your payment for the total amount (be
sure to include shipping/handling costs) in US dollars only to:
Telebrands Internet Wholesale
79 Two Bridges Road
Fairfield, NJ 07004
Please make your check or money order payable to
Telebrands Wholesale
(3)
PRODUCT SALES & DELIVERY: We
currently only ship to the mainland 48 US States. Most orders are shipped
within one week of receipt of payment. Please note that we cannot ship to P.O.
Boxes nor can we ship Internationally. Orders normally process within 48 hours
of placement of order and shipping time will vary based on distance from our
California warehouse (normally 7 to 10 business days). Additionally, we do not
offer expedited shipping on wholesale orders.
(4)
RETURNS POLICY: Return
Authorization (RA) labels for a full refund can be given to customers only if
product is defective, or you have received the wrong product. To receive an RA, you must call Customer
Service within 24 hours of receiving your order. If
you refuse delivery, you must contact customer support at once at
800-390-9707. Once the merchandise is received by our warehouse, a credit memo
will be issued to our accounting department to issue a credit. Customers will
be responsible for a 15% restocking fee for all other returned or refused
orders. We're sorry we cannot reimburse any shipping and handling.
(5) TO CANCEL ORDERS:
Orders can be cancelled, only prior to credit card processing, by calling Customer Support at
800-390-9707. Orders that are being packaged for shipping,
cannot be cancelled.
(6) BACK-ORDERS: If your order
cannot be shipped within the stated delivery date, please re-visit the website
for the product you are expecting, in order to get current product
availability.
(7) CUSTOMER
SERVICE: For
shipping status information, please
contact Customer Support at 800-390-9707,
Monday-Friday, 10:00am to 6:00pm East Coast Time.
Please direct all other TeleBrands Wholesale inquiries or product questions to
973-244-0300 x328 or email to
sharon.ledonne@telebrands.com
(8)
PRICING & AVAILABILITY: All
pricing and product availability are subject to change. Product may be
substituted for the same like kind and quality at any time.
(9)
SALES TAX ID: If you have a Sales Tax ID, taxes can be waived
in the States of New Jersey and California. Just fax our Customer Service
office at 973-244-9405 to relay your DBA or Tax License Number.
